Contact
New Bolton Center Kennett Square, PA
Emergencies & Appointments:
610-444-5800
Directions
Ryan Hospital Philadelphia, PA
Emergencies:
215-746-8911
Appointments:
215-746-8387
Directions

Ryan Hospital COVID-19 Status Update



Curbside Triage for Emergency and Scheduled Cases

PLEASE NOTE

  • We are only able to accommodate limited, urgent appointments, and emergency patients at this time.
  • Please call ahead (215-746-8911) to determine whether your pet needs to be seen and we will advise you on the best plan of action.
  • Please Call Ahead

    Please call ahead (215-746-8911) to determine whether your pet needs to be seen and we will advise you on the best plan of action.

    If it is decided that your pet needs to be seen, please make every effort to find a healthy person to bring our pet to the hospital.

    • We must prioritize based on true medically necessary needs, so please understand that,  if you arrive without calling to discuss, we may not be able to accommodate evaluation of your pet.
    • If you are experiencing fever/respiratory/flu-like symptoms, we require that you ask a healthy person to bring your pet to our hospital.

For All Clients – Safety During COVID-19

For safety during COVID-19, face-to-face conversations must be limited. Please transfer your pet directly, and our patient care team will conduct all conversation over the phone.

During the COVID-19 pandemic, we want to assure you that we are constantly evaluating safety for our community. To protect the health of our employee, patients and clients, we have made several adjustments to ensure safety for your upcoming visit to Ryan Hospital, including curbside triage, universal masking, and increased use of technology to maintain physical distancing. We appreciate your flexibility and patience as we navigate these changes and the increased wait times that can result.

We continue to work closely with the University’s central operations, Centers for Disease Control (CDC) and the Philadelphia Department of Public Health (PDPH).


For Clients With URGENT, Medically Necessary Appointments

  • A parking guard will meet you at the entrance of Penn Vet's parking lot to confirm your last name and your pet's name before directing you to a designated parking spot.
  • The clinician overseeing your case will contact you via phone call when he/she is ready to see your pet.
  • Once you receive this call, please be prepared to drive to the traffic circle in front of Ryan Hospital.
  • You must be wearing a face mask or covering over your nose and mouth at this point in the process.
  • CATS

     In light of the CDC and USDA's announcement regarding the first confirmed cases of SARS-CoV-2 infection in two pets cats located in New York state, Ryan Hospital has proactively implemented enhanced biosecurity protocols for feline patients. These protocols have been in effect since Friday, April 10, 2020. 

    •  Keep your cat in the carrier. Place the carrier within one of the cages in the vestibule.
    • Our clinical care team will then bring your pet into the hospital for examination and communicate diagnostic findings and treatment plans via cell phone.
  • DOGS
    • You will be provided a leash that will be used for transferring your dog into our care.
    • Please get out of your car with your pet to meet the triage nurse. No discussion will take place during the transfer. 
    • We will communicate diagnostic findings and treatment plans via cell phone.

For Emergency Service Arrivals

  • A parking guard will meet you at the entrance of Penn Vet’s parking lot and direct you to the traffic circle in front of Ryan Hospital.
  • Please remain in your car and call 215-573-5358 or 215-898-3152.
  • If you feel that your pet is in a life threatening situation, please let us know immediately and our care team will come out to assist you.
  • If your pet is medically stable,  our health care team will collect medical history over the phone.
  • You must be wearing a face mask or covering over your nose and mouth at this point in the process.
  • CATS
    • Keep your cat in the carrier. Place the carrier within one of the cages in the vestibule.
    • Our clinical care team will then bring your pet into the hospital for examination and communicate diagnostic findings and treatment plans via cell phone.
  • DOGS
    • You will be provided a leash that will be used for transferring your dog into our care.
    • Please get out of your car with your pet to meet the triage nurse. No discussion will take place during the transfer.
    • The clinician assigned to your pet will communicate with you via phone call about any diagnostic findings and to help you make treatment decisions.

Please note that our healthcare team will be wearing a mask and gloves and maintaining six (6) feet of social distancing to ensure safety for our teams and for you.

  • In the past two weeks...
    • Have you experienced any of the following COVID-19 symptoms:
      • Fever
      • Cough
      • Shortness of breath
    • Have you tested positive for COVID-19?
      • If YES, when?
    • Have you had direct contact with/exposure to a person confirmed to be COVID-19 positive?
      • If YES, when?
    • Should you answer YES to any of the above questions:
      • Please ask someone who has not answered YES the questions above to bring your pet in for you.
      • You will NOT have direct, in-person communication with the hospital staff. All communication and decision-making regarding your pet’s treatment will be conducted via phone.
      • You will NOT be permitted inside the hospital for any reason.
      • Hospital staff will be wearing full PPE when triaging/admitting your pet.
    • If you have COVID-19, please send your pet to Penn Vet’s hospital with a healthy proxy.
  • Ryan Hospital – Limited Building Access
    • We continue to restrict client entry into the hospital building to ensure the safety of our clients and staff during the pandemic. We encourage clients to wait in their cars or drop off their pets.
    • Only under special circumstances including euthanasia, use of restrooms, and weather-related issues, will clients be allowed entry into the building.  
    • All clients must wear face masks at all times.
    • Prior to entering the building, a temperature check will be performed at our entrance. Anyone with a temperature at or greater than 100.4 0F will be instructed to return home and contact their primary care provider.  The patient appointment can continue or be rescheduled. 
    • We understand that circumstances may change as the COVID-19 situation continues to unfold. Please feel free to call us at 215-746-8387 if you have any questions.
    • For regular updates on Ryan Hospital’s COVID-19 policies and operational status, please check back to this page.

If you are experiencing a veterinary emergency, please call 215-746-8911.