Contact
New Bolton Center Kennett Square, PA
Emergencies & Appointments:
610-444-5800
Directions
Ryan Hospital Philadelphia, PA
Emergencies:
215-746-8911
Appointments:
215-746-8387
Directions

Ryan Hospital COVID-19 Status Update



Curbside Triage for Emergency and Scheduled Cases

PLEASE NOTE

  • We are only able to accommodate limited, urgent appointments, and emergency patients at this time.
  • Please call ahead (215-746-8911) to determine whether your pet needs to be seen and we will advise you on the best plan of action.
  • Please Call Ahead

    Please call ahead (215-746-8911) to determine whether your pet needs to be seen and we will advise you on the best plan of action.

    If it is decided that your pet needs to be seen, please make every effort to find a healthy person to bring our pet to the hospital.

    • We must prioritize based on true medically necessary needs, so please understand that,  if you arrive without calling to discuss, we may not be able to accommodate evaluation of your pet.
    • If you are experiencing fever/respiratory/flu-like symptoms, we require that you ask a healthy person to bring your pet to our hospital.

For All Clients & Visitors

If you are experiencing symptoms of COVID-19 or answer yes to any of the questions below, we require that you have a healthy person bring your pet to our hospital.

  • Please be advised that you will be asked the following questions upon arrival and/or when you book your appointment.
  • In the past 14 days:
    • Have you been diagnosed with confirmed or suspected COVID-19?
    • Have you had signs consistent with COVID-19 including fever, cough, chills, shortness of breath, fatigue, headache, new loss of taste or smell, or gastrointestinal upset?
    • Have you traveled in the past 14 days to a high risk state or country? 
    • Have you had been exposed to a person infected with or suspected to have COVID-19 in the past 2 weeks?
  • Please clean your carrier, leash, and collar as carefully as possible with an alcohol-based solution before your arrival.
  • For all patients, no personal items can be retained with the pet while hospitalized, including blankets, toys, collars, leashes, etc.
  • Please understand that, until further notice, we can no longer allow owners to visit their pets while they are in our hospital.

As always, please continue to adhere to the CDC guidelines for personal health and hygiene. Please wash hands, wear a mask at all times on the premises, keep a safe social-distancing (6ft) and observe our handshake-free hospital rules. There are no in-person conversations with our hospital personnel. All discussions will be conducted  over the phone for your safety and ours.


For Clients With URGENT, Medically Necessary Appointments

  • A parking guard will meet you at the entrance of Penn Vet's parking lot to confirm your last name and your pet's name before directing you to a designated parking spot.
  • The clinician overseeing your case will contact you via phone call when he/she is ready to see your pet.
  • Once you receive this call, please be prepared to drive to the traffic circle in front of Ryan Hospital.
  • You must be wearing a face mask at this point in the process.
  • CATS
    • Keep your cat in the carrier. Place the carrier within one of the cages in the vestibule.
    • Our clinical care team will then bring your pet into the hospital for examination and communicate diagnostic findings and treatment plans via cell phone.
  • DOGS
    • You will be provided a leash that will be used for transferring your dog into our care.
    • Please get out of your car with your pet to meet the triage nurse. No discussion will take place during the transfer. 
    • We will communicate diagnostic findings and treatment plans via cell phone.

For Emergency Service Arrivals

  • A parking guard will meet you at the entrance of Penn Vet’s parking lot and direct you to the traffic circle in front of Ryan Hospital. If you do not see a parking guard, please proceed to the front entrance in your car and call the numbers below.
  • Please remain in your car and call 215-573-5358 or 215-898-3152.
  • If you feel that your pet is in a life threatening situation, please let us know immediately and our care team will come out to assist you.
  • If your pet is medically stable,  our health care team will collect medical history over the phone.
  • You must be wearing a face mask or covering over your nose and mouth at this point in the process.
  • CATS
    • Keep your cat in the carrier. Place the carrier within one of the cages in the vestibule.
    • Our clinical care team will then bring your pet into the hospital for examination and communicate diagnostic findings and treatment plans via cell phone.
  • DOGS
    • You will be provided a leash that will be used for transferring your dog into our care.
    • Please get out of your car with your pet to meet the triage nurse. No discussion will take place during the transfer.
    • The clinician assigned to your pet will communicate with you via phone call about any diagnostic findings and to help you make treatment decisions.

Please note that our healthcare team will be wearing a mask and gloves and maintaining six (6) feet of social distancing to ensure safety for our teams and for you.

  • Ryan Hospital – Limited Building Access
    • We continue to restrict client entry into the hospital building to ensure the safety of our clients and staff during the pandemic. We encourage clients to wait in their cars or drop off their pets.
    • Only under special circumstances including euthanasia, use of restrooms, and weather-related issues, will clients be allowed entry into the building.  
    • All clients must wear face masks at all times.
    • Prior to entering the building, a temperature check will be performed at our entrance. Anyone with a temperature at or greater than 100.4 0F will be instructed to return home and contact their primary care provider.  The patient appointment can continue or be rescheduled. 
    • We understand that circumstances may change as the COVID-19 situation continues to unfold. Please feel free to call us at 215-746-8387 if you have any questions.
    • For regular updates on Ryan Hospital’s COVID-19 policies and operational status, please check back to this page.

If you are experiencing a veterinary emergency, please call 215-746-8911.