During the COVID-19 pandemic, we want to assure you that we are constantly evaluating safety for our community. To protect the health of our employee, patients and clients, we have made several adjustments to ensure safety for your upcoming visit to Ryan Hospital, including curbside triage, universal masking, and increased use of technology to maintain physical distancing. We appreciate your flexibility and patience as we navigate these changes and the increased wait times that can result.
We continue to work closely with the University’s central operations, Centers for Disease Control (CDC) and the Philadelphia Department of Public Health (PDPH).
For Emergency Service Arrivals
- A parking guard will meet you at the entrance of Penn Vet’s parking lot and direct you to the traffic circle in front of Ryan Hospital.
- Please remain in your car and call 215-573-5358 or 215-898-3152.
- If you feel that your pet is in a life threatening situation, please let us know immediately and our care team will come out to assist you.
- If your pet is medically stable, our health care team will collect medical history over the phone.
- You must be wearing a face mask or covering over your nose and mouth at this point in the process.
- Keep your cat in the carrier. Place the carrier within one of the cages in the vestibule.
- Our clinical care team will then bring your pet into the hospital for examination and communicate diagnostic findings and treatment plans via cell phone.
- You will be provided a leash that will be used for transferring your dog into our care.
- Please get out of your car with your pet to meet the triage nurse. No discussion will take place during the transfer.
- The clinician assigned to your pet will communicate with you via phone call about any diagnostic findings and to help you make treatment decisions.
Please note that our healthcare team will be wearing a mask and gloves and maintaining six (6) feet of social distancing to ensure safety for our teams and for you.
If you are experiencing a veterinary emergency, please call 215-746-8911.