Scheduling Appointments

Before making an appointment, you or your veterinarian may want to review our policies.

Financial Policies

There will be an exam fee associated with your visit. Treatments, diagnostic tests, and medication are additional and payment is due at discharge.

If your pet is admitted to the hospital for hospitalization, an estimate will be provided and 50% of the estimated cost is required at admission as a deposit. The remaining balance will be collected when you pick up your pet.

We accept Care Credit but do not offer other payment plans.

Medical Records

To best understand what's happening with your pet, we need as much information as possible. Ensure we have the last year of your pet’s veterinary records—especially bloodwork, imaging, or pathology results—as well as vaccination history.

Make sure your veterinarian has sent Penn Vet any recent images (x-rays, ultrasound, CT, or MRI). If these cannot be sent by email, bring them on disk or the film radiographs to your appointment.To send records to Penn Vet, either you or your veterinarian can contact, Referral Coordinator:
Megan Nelson
Call: 877-736-6838
Fax: 215-573-4617
Email: pennvet.referral@vet.upenn.edu

If you are looking for your pet's medical records, contact Medical Records:
Phone: 215-898-5558
Fax: 215-573-3925
Email: phlmedicalrecords@vet.upenn.edu

Ryan Hospital Pharmacy Department Hours

Monday - Friday: 7:00am - 4:30pm
Weekends and all Holidays
(except Thanksgiving and Christmas) 10:00am - 2:00pm

Phone Hours:

Monday - Friday: 8:00am - 4:00pm
Weekends and all Holidays 10:00am - 1:00pm

Front Desk Pick-ups (non-controlled items):

Monday - Friday: 7:30am - 8:00pm
Weekends and all Holidays 9:00am - 5:00pm

Front Desk Pick-ups (controlled or refrigerated items):

Monday - Friday: 7:30am - 6:00pm
Weekends and all Holidays 10:00am - 2:00pm

*Pharmacy services are restricted to current clients who have a prescription authorized by a PennVet clinician