New Bolton Center Kennett Square, PA
Emergencies & Appointments:
Ryan Hospital Philadelphia, PA

Ryan Hospital COVID-19 Status Update

March 26, 2020

Curbside Triage for Emergency and Urgent Cases


  • We are only able to accommodate Medically Necessary Urgent and Emergency Patients at this time.
  • Please call ahead (215-746-8911) to determine whether your pet needs to be seen and we will advise you on the best plan of action.

As the threat of COVID-19 evolves, we want to assure you that we are constantly evaluating safety for our community. To protect the health of our employee, patients and clients, we have made several adjustments to ensure safety for your upcoming visit to Ryan Hospital.

We continue to work closely with the University’s central operations, Centers for Disease Control (CDC) and the Philadelphia Department of Public Health (PDPH) guidelines to develop our strategies.

Please Call Ahead

Please call ahead (215-746-8911) to determine whether your pet needs to be seen and we will advise you on the best plan of action.

If it is decided that your pet needs to be seen, please make every effort to find a healthy person to bring our pet to the hospital.

  • We must prioritize based on true medically necessary needs, so please understand that,  if you arrive without calling to discuss, we may not be able to accommodate evaluation of your pet.
  • If you are experiencing fever/respiratory/flu-like symptoms, we require that you ask a healthy person to bring your pet to our hospital.

For Clients With URGENT, Medically Necessary Appointments

A parking guard will meet you at the entrance of Penn Vet's parking lot to confirm your last name and your pet's name before directing you to a designated parking spot.

The clinician overseeing your case will contact you via phone call when he/she is ready to see your pet.

Once you receive this call, please be prepared to drive to the traffic circle in front of Ryan Hospital where you will be met by your clinician. At this time, our clinical care team will bring your pet into the hospital for examination. We will communicate diagnostic findings and treatment plans via cell phone.

For Emergency Service Arrivals

  • A parking guard will meet you at the entrance of Penn Vet’s parking lot and direct you to the traffic circle in front of Ryan Hospital.
  • Please remain in your car and call 215-573-5358 or 215-898-3152.
  • If you feel that your pet is in a life threatening situation, please let us know immediately and our care team will come out to assist you.
  • If your pet is medically stable,  our health care team will collect medical history over the phone and then meet you by the car to evaluate your pet and/or bring your pet into the hospital for further evaluation or treatment.
  • The clinician assigned to your pet will communicate with you via phone call about any diagnostic findings and to help you make treatment decisions.

Please note that our healthcare team will be wearing a mask and gloves and maintaining six (6) feet of social distancing to ensure safety for our teams and for you.

For All Clients and Visitors

Please be advised that you will be asked the following three questions upon arrival.

  • In the past two weeks:
    • Have you had a fever?
    • Have you been coughing?
    • Have you traveled to the CDC designated high-risk areas?
    • Have you had direct contact with person infected with COVID-19 in the past 2 weeks?

Should you answer "yes" to any of the above questions, you will be asked to wear a mask.

About Payment

  •  At this time, we are conducting all payments over the phone. Please have any necessary materials ready, such as credit card information and an appropriate email for which we can send payment confirmation details.

About Discharge of Patients

  • You will receive a call when your pet is in the lobby. At this time, you may drive to the entrance of the hospital to receive your pet. If you have a pet carrier, please give it to the personnel that greets you at the entrance.
  • No personal items can be retained with the pet while hospitalized, including blankets, toys, collars, leashes, etc.
  • Please clean your carrier, leash, and collar as carefully as possible before arrival with an alcohol-based solution before your arrival.
  • Please understand that, until further notice, we can no longer allow owners to visit their pets while they are in our hospital. For clients with animals who are critically ill or require a critical medical decision, please work directly with your clinician to make appropriate arrangements.
  • As always, please continue to adhere to the CDC guidelines for personal health and hygiene. Please wash hands, keep a safe social-distancing (6ft) and observe our handshake-free hospital rules.

We understand that circumstances may change as the COVID-19 situation continues to unfold. Please feel free to call us at 215-746-8387 if you have any questions.

For regular updates on Ryan Hospital’s COVID-19 policies and operational status, please check back to this page.

If you are experiencing a veterinary emergency, please call 215-746-8911.