Contact Us


General Inquiries

Billing, Payment, Shipping Addresses, and Other Questions

For questions regarding sample collection, submission of tests, and other issues, please first review our Instructions for Sample Submission. Please allow 3-4 weeks before initiating phone contact regarding your results.

Alternatively, you can send an email to PennGen@lists.upenn.edu.

In the email please state:

  • Test Requested
  • Call Name of Animal
  • Owner/Vet or Clinic/Submitter's Name
  • Submission ID from Submission Sheet
  • Package tracking number
  • Approximate mailing date

We aim to respond to all emails within one business day.

General Inquiries

  • Email: PennGen@lists.upenn.edu
  • Fax: 215-573-2162

Laboratory Directory

If you need more information or if your question was not answered, please direct your call based on your need:

PennGen Contacts by Test
Tests Mailing Address Phone
Metabolic Screening, Fanconi Syndrome,
Urine Cystinuria, and Lethal Acrodermatitis Testing
Room 4027 
3900 Delancey Street
Philadelphia, PA 19104
  • 215-573-7545
DNA Testing (except JDCM, PLN, Type 3 Cystinuria & Lethal Acrodermatitis), Blood Typing,
Osmotic Fragility and other Hematologic Testing 
Room 4013 
3900 Delancey Street
Philadelphia, PA 19104
  • 215-898-3375
JDCM, PLN and Type 3 Cystinuria DNA Testing
Room 4022
3900 Delancey Street
Philadelphia, PA 19104
  • 215-898-5703