Billing, Payment, Shipping Addresses, and Other Questions
For questions regarding sample collection, submission of tests, and other issues, please first review our Instructions for Sample Submission. Please allow 3-4 weeks before initiating phone contact regarding your results.
Alternatively, you can send an email to PennGen@lists.upenn.edu.
In the email please state:
- Test Requested
- Call Name of Animal
- Owner/Vet or Clinic/Submitter's Name
- Submission ID from Submission Sheet
- Package tracking number
- Approximate mailing date
We aim to respond to all emails within one business day.