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What to Expect

When you are facing a medical emergency, it's helpful to know what you might expect when you show up at New Bolton Center. Here are some tips for what to do and what you can expect once you get here:
  1. First things first: Call ahead! A call from either you or your veterinarian to speak with the on-call veterinarian will allow us to be ready and waiting for you when you arrive at New Bolton Center.
  2. When you arrive: When you arrive at New Bolton Center, park in the trailer parking lot and follow signs to “Admissions”. Our front desk staff is available 24 hours a day, 7 days a week and will alert the doctors and nurses that you have arrived.
  3. What happens next: The nature of your animal’s emergency will determine what happens next. Most often, a patient care technician will assist in unloading your animal from your vehicle and will lead you to an area where assessment and treatment can begin. You are welcome to accompany your animal initially, but depending on the nature of your animal’s illness, might be asked to wait in our client area for an update.  
  4. Who might be on our team: New Bolton Center is a teaching hospital, so there might be several people attending to your animal, including a senior clinician, a resident and/or an intern, a senior veterinary student, nurses and a nursing student.
  5. Assessment, care, and cost estimates: Your animal will receive a thorough assessment and appropriate emergency care at whatever time you arrive. The attending clinician will discuss his/her findings with you so that decisions regarding further diagnostic testing and care can be made. Following initial assessment, a cost estimate for care will be made and you will be asked to leave a deposit for treatment.