Penn Vet is pleased to receive comments and/or suggestions on how we can improve our services. We value your opinion.
Please note:If you are voicing a concern on behalf of someone else, we must know that you have his/her permission to do so. A letter signed by the concerned party is required.
What to expect once your complaint is filed
All complaints will be dealt with professionally and sympathetically. The Hospital Management Team will:
- Explain the procedure to you and make sure that your concerns are dealt with fairly and promptly
- Acknowledge your complaint within 48 hours and assess your complaint within 15 working days
Following our review, we will be able to offer you a written evaluation and, if necessary, arrange a meeting with the parties involved.
Our pledge to you
We value your input and feedback. If you have a complaint or concern, we will:
- Find out what occurred
- Identify how we can improve upon the process to prevent the situation from occurring again