New Bolton Center Kennett Square, PA
Emergencies & Appointments:
Ryan Hospital Philadelphia, PA

Scheduling Appointments

Emergency Service Status

Diverting Patients

Accepting Patients

Throughout the region, veterinary hospitals continue to see an unprecedented level of emergency cases. While our Emergency Service is open and operating 24/7, to maintain excellence in patient safety, we may need to change to diversion status at any time during the holidays.

When we are in active "Diverting" status, we are only able to accommodate life-threatening emergencies and must advise all other patients to seek care elsewhere until we can revert to "Accepting Patient" status.

If you have questions or concerns, please call us before you come to ensure that we can offer you the high standards of service that you have come to expect. We appreciate your patience and understanding. 

Special Street Closure: May 12-13, 2021

Please Note: On May 12-13, 2021Spruce Street will close between 34th and 38th Streets for the annual University of Pennsylvania student move-in activities. You may still access Ryan Hospital  via 38th Street, near the Wawa. Penn Police will permit entrance for Penn Vet clients through any road blocks at 38th & Spruce Streets.

Why make an appointment with a Penn Vet clinician?

  • Because we are an academic veterinary hospital
  • Because our faculty are board-certified
  • Because we offer the best in specialty care
  • And... because it's easy: Just call us!

Ryan Hospital Updates Regarding COVID-19

Please check our Ryan Hospital COVID-19 Updates website to learn about the latest changes in policies and procedures at Ryan Hospital related to COVID-19.

Ryan Hospital Pharmacy Hours - *modified hours due to COVID-19
Monday - Friday
  • 7 am - 4:30 pm*
Weekends and all Holidays
   (except Thanksgiving and Christmas)
  • 10 am - 2 pm*

Phone Hours

  • Monday - Friday
  • Weekends


  • 7:30 am - 4:30 pm*
  • 10 am - 2 pm

Front Desk Pick-ups (non-controlled/non-refrigerated items)

  • Monday - Friday
  • Weekends


  • 7:30 am - 4:30 pm*
  • 10 am - 2 pm

Front Desk Pick-ups (controlled or refrigerated items)

  • Monday - Friday
  • Weekends


  • 7:30 am - 4:30 pm*
  • 10 am - 2 pm

Penn Vet Pharmacy Online Forms

Online refill request form
Used by clients to request refills of existing valid prescriptions.

Online Will-Call authorization form
For clients to communicate with the pharmacy if they would like their will-call prescriptions filled or placed on file.

Our Services & Policies

Before making an appointment, you or your veterinarian may want to review our comprehensive list of our clinical services:

  • Financial Policies
    • Payments for outpatient services are due at the time of service.
    • If your pet is admitted to the hospital, you will be given an estimate of the cost for that admission.  You will be required to leave a deposit of 50% of the estimate at the time of admission.  We require payment in full at discharge. 
    • During your pet’s stay you may be informed of an increase in the estimate and may be asked to leave an additional deposit. 
    • We accept cash, checks, Visa, Master Card, Discover, American Express and CareCredit.  Personal ID is required for all checks and credit card payments. CareCredit can be applied for either at the veterinary office or online at
  • About Medical Records
    • The Medical Records Department of the Matthew J. Ryan Veterinary Hospital is staffed Monday through Friday from 9 a.m. until 5 p.m. All medical records are confidential and considered the property of the University of Pennsylvania.
    • Owners and referring veterinarians listed on the record may obtain a copy of a medical record by calling the department at 215-898-5558 during business hours. A record processing fee may be charged. Please call the department for further details.