Comforting Philanthropy

At Penn Vet’s Ryan Hospital, world-class clinical care is matched with deep compassion for animals and the people who love them. This commitment takes many forms — sometimes it’s lifesaving treatment, and sometimes it’s the way the hospital helps families say goodbye.

To honor that promise, the hospital unveiled its newly renovated Comfort Room this summer. Formerly known as the Rainbow Room, the space offers clients a private, home-like setting to spend precious time with their pet at the end of life.

“It doesn’t feel like an exam room, and that’s the point,” said Alea Cummings, MSW, LCSW, associate director of wellbeing and veterinary social worker. “We want a space for families and animals that is more comfortable than clinical.”

Comfort rooted in philanthropy

Miriam Mandell, a longtime supporter of Penn Vet and a lifelong animal lover, inspired the creation of the Comfort Room.

In 1997, Miriam and her husband, Seymour Mandell, brought their 13-year-old Bouvier des Flandres, Ursala, to Ryan Hospital for care. At the time, the hospital didn’t have a private space for families, like the Mandells, who were facing the loss of a pet. The experience left a deep impression. A year later, the Mandells made a gift to create the original Rainbow Room.

More than 20 years after the Rainbow Room opened, Penn Vet’s care team saw the opportunity to
reimagine it. Mandell made another philanthropic investment and helped guide the design of what is now the Comfort Room.

Designed with intent

The new Comfort Room feels both warm and safe. Plush couches and chairs are made of medical-grade materials to meet infection-control standards. Laminate flooring resembles hardwood without compromising safety. Dimmable lighting creates a calming ambiance that families can adjust to their preference. Wireless speakers allow for meaningful music or soothing natural sounds. And carefully chosen artwork and multiple seating options make the room welcoming and accessible.

Privacy was also a priority. The room is situated near a rear exit, allowing clients the option of leaving without having to navigate the hospital lobby.

“In moments of grief, small choices matter,” said Cummings. “Which way you exit, whether there’s music playing, even the tone of the lighting — the details restore a sense of control at a time when so much feels out of a family’s hands.”

A place for care and conversation

Although the Comfort Room is most often used for euthanasia, it is also a setting for difficult conversations around diagnoses, care options, and end-of-life decisions.

Members of Penn Vet’s social work team, supported by trainees from area social work programs, meet families in the room to provide grief counseling and support.

In addition to grief work, the team often helps families facing complex challenges such as domestic violence, housing insecurity, or behavioral issues with pets. In these cases, the Comfort Room is a space for advocacy and assistance.

Carrying forward a legacy

Mandell’s support of the Comfort Room gift was personal. She gave generously so others could have what she’d wished for in her own moments of loss.

“The Comfort Room is one of the most meaningful spaces in the hospital,” said Cummings. “It ensures families experience empathy and comfort when they need it most. It is a sanctuary that honors the animals who pass through our doors, the families who love them, and the donor whose vision made it possible.”