We understand that there may be times when you are not completely satisfied with the service you have received. If you have a concern, please tell the Client Communication Liaison or Hospital Management Team as soon as possible. Formal complaints should be made within 3 months of the incident by either:
- Filling out and submitting this online form
- Filling out a printed version of this form (PDF) and mailing it to Client Communication Liaison, University of Pennsylvania School of Veterinary Medicine, Department of Clinical Sciences & Advanced Medicine, 3900 Delancey Street, Philadelphia, PA 19104
- Emailing firstname.lastname@example.org
- Speaking with the Clinical Service Chief that was on duty during the incident
Please note: If you are voicing a concern on behalf of someone else, we must know that you have his/her permission to do so. A letter signed by the concerned party is required.
Please list the names of the staff members involved in this incident.
Please provide a summary of your concerns or suggestions.