New Bolton Center Kennett Square, PA
Emergencies & Appointments:
Ryan Hospital Philadelphia, PA

Ryan Hospital Guidelines

For Clients & Visitors

Please be advised that if you have clinical signs associated with COVID-19 (including congestion, sore throat, new cough, fever, vomiting, diarrhea, loss of appetite), we require that you have a healthy person bring your pet to our hospital.

For Emergency Service Arrivals

  • During normal business hours, a parking attendant will meet you at the entrance of Penn Vet’s parking lot and direct you to the traffic circle in front of Ryan Hospital. 
    • If you do not see a parking guard, or during nights or weekends, please proceed to the front entrance in your car.
    • Please proceed into the building to our emergency desk.
    • A nurse will perform an in-person triage on your pet and give you further instructions.
  • To contact our emergency desk by phone, please call 215-898-4685 or 215-746-8911.

While our Emergency Service is open and operating 24/7, to maintain excellence in patient safety, we may need to change to Diverting Status at any time.

Please check our website for this status. When we are diverting patients, we are only able to see critical, life-threatening cases and must recommend that stable cases seek care at another clinic in our area.

We appreciate all of the kindness and patience that our clients have shown us as we work to accommodate all patients in need of our help.

For Scheduled Appointments

  • Visiting hours are from 10 a.m. until 6 p.m. daily and are limited to 15 minutes in duration.
  • During normal business hours, a parking attendant will meet you at the entrance of Penn Vet's parking lot and direct you to a designated parking spot.
  • You may enter the building with your pet to register with our front desk team.
  • Once registration is complete, a veterinary student or nurse will greet you and escort you to an exam room to collect a history for your pet.
  • Your pet will then be examined by a clinician and your clinician will discuss findings, diagnostic decisions, and treatment options.
  • Once you have spoken to your clinician for discharge, you can continue to the front desk for check out.
  • Curbside care is an option at the client’s request. If you prefer to remain outside the hospital, please notify our parking attendants when you arrive, and they will alert the front desk. You may remain in your car or outside, and the medical care team will contact you by phone to collect a history and discuss your pets’ medical needs.