New Bolton Center Kennett Square, PA
Emergencies & Appointments:
Ryan Hospital Philadelphia, PA

Ryan Hospital COVID-19 – Status Update

Throughout the region, veterinary hospitals continue to see an unprecedented level of emergency cases. While our Emergency Service is open and operating 24/7, to maintain excellence in patient safety, we may need to change to Diverting Status at any time. When we are diverting patients, we are only able to see critical, life-threatening cases and must recommend that stable cases seek care elsewhere.

  • The national increase in caseload also impacts our scheduled appointment, and we appreciate your patience as we work to accommodate all patients in need of our help. 
  • To Find our Emergency Diversion Status: Please check our website to see whether we are Diverting Patients or Able to Accept Patients
  • Please call ahead (215-746-8911) to determine whether your pet needs to be seen and we will advise you on the best plan of action.

For All Clients & Visitors

If you are experiencing symptoms of COVID-19 or answer yes to any of the questions below, we require that you have a healthy person bring your pet to our hospital.

Please be advised that you will be asked the following questions upon arrival and/or when you book your appointment.

  • In the past 10 days:
    • Have you been diagnosed with confirmed or suspected COVID-19?
  • In the past 7 days:
    • Have you been in contact with someone newly diagnosed with COVID-19?
  • Are you currently experiencing signs consistent with COVID-19 including fever, cough, chills, sore throat, shortness of breath, fatigue, headache, new loss of taste or smell, or gastrointestinal upset?

Please clean your carrier, leash, and collar as carefully as possible with an alcohol-based solution before your arrival.

For all patients, no personal items can be retained with the pet while hospitalized, including blankets, toys, collars, leashes, etc.

Continued visitation restrictions: Please understand that, until further notice, we cannot accommodate owner visits for patients in our hospital.

As always, please continue to adhere to the CDC guidelines for personal health and hygiene. Please wash hands, wear a mask at all times in our hospital, keep a safe social-distancing (6ft) and observe our handshake-free hospital rules.

Triage for Emergency & Scheduled Cases

For Appointments

  • During normal business hours, a parking guard will meet you at the entrance of Penn Vet's parking lot to confirm your last name and your pet's name before directing you to a designated parking spot.
  • The clinician overseeing your case will contact you via phone call when he/she is ready to see your pet. 
  • Please leave your car in the parking space and bring your pet to the front doors when asked to do so. 
  • All diagnostic and treatment discussions will continue over the phone.
  • Once you have spoken to your clinician for check-out, you will be instructed to enter the building and proceed to the front desk for check-out. For your convenience, curbside check-out is an option. Please inform your clinician if you would prefer curbside checkout.

For Emergency Service Arrivals

  • During normal business hours, a parking guard will meet you at the entrance of Penn Vet’s parking lot and direct you to the traffic circle in front of Ryan Hospital.
    • If you do not see a parking guard, or during nights or weekends, please proceed to the front entrance in your car.
    • Please proceed into the building to our emergency desk.
    • A nurse will perform an in-person triage on your pet and give you further instructions.
    • Our health care team will collect medical history over the phone.
  • To contact our emergency desk by phone, please call 215-898-4685 or 215-746-8911.
  • We ask that you wear a face mask when speaking with our staff in person.