New Bolton Center Kennett Square, PA
Emergencies & Appointments:
Ryan Hospital Philadelphia, PA

Ryan Hospital COVID-19 Guidelines

Throughout the region, veterinary hospitals continue to see an unprecedented level of emergency cases. While our Emergency Service is open and operating 24/7, to maintain excellence in patient safety, we may need to change to Diverting Status at any time. When we are diverting patients, we are only able to see critical, life-threatening cases and must recommend that stable cases seek care at another clinic in our area.

We appreciate all of the kindness and patience that our clients have shown us as we work to accommodate all patients in need of our help. 

  • To Find our Emergency Diversion StatusPlease check our website to see whether we are Diverting Patients or Able to Accept Patients
  • Please call ahead (215-746-8911) to determine whether your pet needs to be seen and we will advise you on the best plan of action.  During diversion, in addition to critical cases, there are times that we can see urgent care cases that do not require inpatient hospitalization.

For All Clients & Visitors

COVID Safety Precautions

In accordance with the Philadelphia Healthcare guidelines, masks are required at all times for clients and patient care team members within Ryan Hospital.   If you do not wish to wear a mask, you may remain in your vehicle and we can accommodate you with curbside triage.

Please be advised that if you have clinical signs associated with COVID-19 (including congestion, sore throat, new cough, fever, vomiting, diarrhea, loss of appetite), have tested positive in the past 10 days, or have been in contact with some who has tested positive in the past 5 days, we require that you have a healthy person bring your pet to our hospital.

If you are experiencing symptoms of COVID-19, we require that you have a healthy person bring your pet to our hospital.

For all patients: Please restrict the number of people with a patient to no more than two. Also, please note that no personal items can be retained with the pet while hospitalized, including blankets, toys, collars, leashes, etc.

Continued visitation restrictions: Please understand that, until further notice, we cannot accommodate owner visits for patients in our hospital.

As always, please continue to adhere to the CDC guidelines for personal health and hygiene. Please wash hands, wear a mask at all times in our hospital, keep a safe social-distancing (6ft) and observe our handshake-free hospital rules.

Triage for Emergency & Scheduled Cases

For Appointments

  • During normal business hours, a parking guard will meet you at the entrance of Penn Vet's parking lot to confirm your last name and your pet's name before directing you to a designated parking spot.
  • Your patient care team will contact you via phone call to collect a verbal history and then will come to retrieve your pet for physical exam and diagnostics.
  • Please leave your car in the parking space; your care team will let you know when to enter the hospital. 
  • The team will reach out via phone to discuss findings, diagnostic decisions, and treatment discussions. They will also let you know when you can enter the hospital.
  • Once you have spoken to your clinician for discharge, you can continue to the front desk for check-out. For your convenience, curbside check-out is an option.
  • Please inform your patient care team if you would prefer a curbside appointment.

For Emergency Service Arrivals

  • During normal business hours, a parking guard will meet you at the entrance of Penn Vet’s parking lot and direct you to the traffic circle in front of Ryan Hospital. 
    • If you do not see a parking guard, or during nights or weekends, please proceed to the front entrance in your car.
    • Please proceed into the building to our emergency desk.
    • A nurse will perform an in-person triage on your pet and give you further instructions.
  • To contact our emergency desk by phone, please call 215-898-4685 or 215-746-8911.