New Bolton Center Kennett Square, PA
Emergencies & Appointments:
Ryan Hospital Philadelphia, PA
Dingus, a Ryan Hospital patient

Support for You & Your Pet

Caring for your beloved pet who has become ill, or dealing with the loss of that pet can be devastating for any animal owner. Many of us make deep and lasting connections with our pets and think of them as our best friends and members of our family. When it’s time to deal with a long-term illness or death, we may become overwhelmed and unsure of how to cope with our feelings.

At Penn Vet, while our primary concern is to care for your animal’s health, we are also animal owners, and we understand the difficulty of dealing with strong feelings around a pet’s declining health or long-term illness. That’s why we’ve partnered with Day by Day Pet Caregiver Support, a team of support specialists, providing compassionate and professional support to pet caregivers. Day by Day’s mission is to help pet owners better manage their animal’s medical condition, which leads to an improved quality of life for both you and your pet during difficult times. Day by Day offers our clients a variety of specialized services, tools, and resources, which you may access at no cost.

Contact Us

Hotline 484-453-8210
Mon-Sat, 9 am-9 pm



Day by Day Pet Support

Day By Day Update: In-person Pet-loss Support Group Services postponed

As the situation around coronavirus (COVID-19) continues to evolve, we want to take a moment and share an update. Please reach out to us by phone or via our online resources:

Day By Day Pet Caregiver Support deeply cares about the health, well-being and safety of our pet parents and team members. We will be following the recommendation of federal and local officials and postponing all in-person support groups.

We strongly encourage you to use our online supportive options now more than ever. We provide weekly online support chats every Tuesday and Thursday at 8:00 p.m. EST and Sundays at 7:00 p.m. EST. This is a great opportunity to connect with others walking a similar road of pet caregiving or loss at

We will continue to offer individual phone counseling. If you would like to be connected to a pet loss counselor, please email us at to schedule individual phone counseling with a Day By Day team member.

You are also welcome to call us at 484-453-8210 for crisis and grief phone support. Our support hotline will remain open to pet caregivers caring for an ill pet, as well as those grieving the loss of a beloved pet. 

Please continue to follow our Facebook and Instagram pages to stay in touch as things may change. And look for updates via email blasts when we will officially be resuming our support circles. 

We recognize that many of you may be feeling isolated as public health officials urge us to distance ourselves from others and community events are canceled. This may be an especially complicated and stressful time for pet parents struggling with grief and pet caregivers caring for an ill pet.  As you continue to take measures to keep your family and four-legged friends physically healthy, don’t forget to take a moment for yourself as well.